Anvil

Support for early customers.

Anvil support starts hands-on for design partners and early customers, then becomes more formal as the product moves toward public launch.

Support channels

Primary: email or shared support inbox.
Design partners: direct founder contact during pilot.
Future: in-app support form and help center.

Draft response targets

Critical production outage: 4 business hours during support hours.
Major workflow blocked: 1 business day.
Bug with workaround or configuration question: 2 business days.
Feature request or general question: best effort.

Beta expectations

Early access support is hands-on but not SLA-backed unless separately agreed. Some features may be incomplete or change during beta.